Taking Control Of The SE
The Social Engineer Always Has An Authoritative Figure.
Generally speaking, when social engineering a company over the phone with the Intention to obtain a refund or replacement for an Item that (for example) you don't have to begin with, It's the company's representatives who're In charge of the conversation.
The company will have certain protocols and guidelines In place that the representatives must comply with during the claims process, therefore the conversation will be based on the rep's questions and concerns. As such, they'll have the upper hand with all decisions made. Basically, they call the shots, and the SE'er must abide to try and succeed. This Is certainly not good practice from a social engineer's standpoint.
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